Our People

The flooring experts.

First Floors is an independent business. We only employ people that are the experts at what they do. Whether they are fitting floors or advising customers of the right floor for their home or business they want to get one thing right; great customer service.

We want you to walk away from our showroom with great advice and some fantastic flooring ideas, and to understand that flooring is an important design choice not reserved just for furniture, soft furnishings and decor.

We don’t believe in the ‘hard-sell’ approach and are happy for you to simply have a browse, grab a coffee and get some interiors ideas even if it’s for a future project you have in mind.

We don’t want you to be afraid to make a statement with the flooring you choose; at First Floors we have some innovative products and quirky designs to enable you to make your home as unique as you are. In addition, we want you to take all the time you need to get the flooring in your home exactly right.

David Samuel

David Samuel started First Floors 21 years ago, and since then it has gone from strength to strength. What started as an online business changed into an all-encompassing company which operates from a showroom in Giffnock, Glasgow. The original showroom was opened in October 2012, and more recently we expanded into over 3,000 of retail space located via the back of the original showroom. This allowed David to showcase many more products including carpets and rugs from some of the world’s leading manufacturers.

David Hepburn

David Hepburn joined the business in 2016 to help manage business operations following a period of sustained growth. David’s background in business management, operations and finance has proven particularly valuable this year with the additional growth the business has enjoyed since winning the award of Scotland’s Best Flooring Company at the 2017 Scottish Home Improvement Awards. David lives locally with his wife and young family.

Graeme Morris

Graeme has been with First Floors since 2017 and has 30 years+ experience in the flooring industry. Graemes enthusiam, expert knowledge and customer service is exceptional and a real customer favourite!

Ian McLachlan

Ian joined First Floors in 2021 with a background is supermarket management and running a successful kitchen franchise. Ian brings a wealth of customer service experience and managing of fitting teams.

Frank McMillan

Frank McMillan joined First Floors in 2022 as the Contracts Manager.
Frank has thirty years plus as a fitting professional in all aspects of the trade.
Franks wealth of fitting knowledge is invaluable to the company.
He oversees all aspects of the fits as well as liaising with customers.
Although he is mainly “ Off his knees” these days, Frank still can’t resist putting on the knee pads and offering his expertise when required.

Jim Hillier 1st June 2022

TrustPilot

Absolutely Delighted with the Conduct and Quality of Work. My Wife and I decided to replace our Bedroom Carpet and lay down wooden flooring for our Hall. We noticed that there was a possible supplier for flooring at first floors shop on Fenwick Road. We met up with David and Graham and explained that we were looking for quality products for both Items. We were shown flooring possibilities from their extensive range of designs and thicknesses and soon found a product that we were interested in. We were delighted to find out that they had carpet selections at the back of the shop which surprised us; you could not appreciate the size of the place from the shop front! We chose a carpet that we thought met our specifications and were given a reasonable sized sample to take home to see how it would look in our room taking into account of our particular lighting conditions. First Floors sent out a guy to take measurements for floor, accessory fittings and carpet.
Being very happy with the proposition given to us and estimates of work completion dates and prices we went ahead with the order. Graham kept us updated with the schedule and I am happy to say that the work was carried out on time and was completed to a very high quality with which we were both delighted with.
I would be happy to reference this company for anyone who is interested in upgrading their floors or replacing carpets.

Alastair Barrie 2nd June 2022

Good selection, service and fitting.We were able to take home some samples to select the carpet that was just right for our room. There was a delay in our furniture arriving and First Floors were very accommodating in putting our fitting date back to suit. The fitting went very well indeed - couldn’t have been easier.

Olive Leitch 1st May 2022

Excellent service from First Floors. All staff including fitters have been helpful and gave a friendly professional service. My new stair carpet has been fitted very well and already received many complements

Linda McBrearty 27th April 2022

Excellent service with care. On our first visit to the showroom, David advised and helped us with our choice but never rushed us and gave us lots of confidence in making our final choice of engineered wooden flooring. Our new build home was delayed for a few months and during this time David and his team waited patiently with us until the flooring was able to be fitted! The fitting throughout our new house was more than excellent. The care and attention to detail was everything we could have hoped for, our thanks to the fitting team. We would have no hesitation in recommending First Floors, their professionalism and customer service was 100%.

Anna Smylie April 2021

Google

Fantastic service. David gave me great advice on which flooring would be most suitable for my business premises. Within the week Steven came to fit the flooring and, as promised, was in and out in a day. Can’t recommend this local Company enough. Anna Smylie ZuZu Giffnock.

Dawn Henry November 2021

We recently purchased engineered oak flooring and carpets from First Floors. The customer service from David and team was exceptional. We had just moved home from overseas and bought a house with no floors so we did not have access to allow First Floors to measure. Theye allowed us to use our own measurements as we wanted the floors laid ASAP once we had the keys. The floor is beautiful and laid very professionally (thanks Steven). The carpets are also lovely and exactly what I wanted. The only thing I would change about the experience would be to have First Floors assess the house in advance. We have fire doors which were a problem the day the carpets were laid. This was not the issue of First Floors and it was resolved quickly. Thanks again David, we would highly recommend First Floors to anyone.

Ian and Lesley Proctor January 2022

Another Great Job Done!!
Just had our third floor project in seven years completed by First Floors once again.
Great service from David and his showroom team from assisting in the selection of materials through to arranging the installation. Chris and his team worked tidily and efficiently on the hardwood flooring with great attention to detail. Gordon who fitted the stair carpet was very professional in his work and was able to resolve some problematic details to our entire satisfaction.
Would definitely recommend First Floors.

Gavin Reid 18/08/20

We recently had First Floors install laminate flooring in our lounge and hallway and are absolutely delighted with the final result! It has been finished to a high standard with great attention to detail.

Having had a rough idea of what we were looking for, David helped find the perfect flooring for both rooms.

We were booked in quickly and kept informed throughout the process.

We would definitely recommend and use again.

Christine Sharp 23/08/20

Wee have recently had a new laminate floor laid in our upstairs hall. We are very happy with the result and feel the level of workmanship and finishing detail was excellent

Chris Milne 30/08.20

Excellent service from first point of contact. Staff took time to discuss and review options, then worked to suitable timescale based around my schedule.
Work completed on time and to a very high standard, delighted with results.

Wood

laminate

LVT

Carpet

Rugs

Our People

First Floors is an independent business. We only employ people that are the experts at what they do. Whether they are fitting floors or advising customers of the right floor for their home or business they want to get one thing right; great customer service.

David Samuel

David Hepburn

Graeme Morris

Ian McLachlan

Frank McMillan

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